Durham Connects' mission is to increase child well-being by bridging the gap between parent needs and community resources.
Durham Connects at CCFH
411 W. Chapel Hill Street
Suite 908
Durham, NC 27701
P. 919-419-3474 ext 232
F. 919-419-9353
Home Visiting Nurse - FT or PT, Weekends required
Durham Job Summary:
A Durham Connects home visiting nurse provides universal home visiting to families with newborns in Durham County. The goal is to support and assess family needs in 12 domains of physical and psychosocial well being and facilitate referrals and connections to community agencies to support families in these areas. The nurse will work in a team environment of clinical and non-clinical staff in order to recruit, visit, and support families in the community using the evidence-based Durham Connects home visiting protocol. Ability to communicate effectively with others is essential. Experience in maternal/child health, home visiting, lactation education, and fluency in Spanish desired.
Essential Job Functions:
Minimum Requirements:
Please submit resumes, cover letter and references to Paula Wright, Clinical Supervisor, [email protected] or 411 W. Chapel Hill Street, Suite 908. Durham, NC 27701.
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Durham Connects Job Description: Program Support Worker (PSW-DC) FULL TIME - Weekends required
(Update: this position was approved for FT)
The Durham Connects Nurse Home Visiting Program (DC) for newborns utilizes Program Support Workers to work with the DC Team to participate in helping families identify and connect with services/resources in the community that would serve their needs. The PSW-DC assists with recruiting newborns and their parents at the birthing hospital and is directly responsible for the home visiting schedule and nurse assignments.
The PSW-DC works with a multidisciplinary team and reports to the Team Supervisor with overall supervision by DC Clinical Director.
Job Summary
The goal of Durham Connects is to optimize physical, mental, and emotional well being of children and parents and prevent child maltreatment at a community level by coordinating and facilitating in-home nurse visits for parents of newborns. The Durham Connects Program Support Worker (PSW DC) work with a team of nurses to assist in coordinating Durham Connects cases, including recruiting families in the birth hospital, making phone calls to recruit families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conduct post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. PSWs will work in English and/or Spanish.Essential Job Functions
1. Coordinate scheduling of all nurse assignments and manage schedule and client data base.
2. Assist with in-hospital recruiting as needed:
Establish initial contact with families at Durham’s birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits.
Build relationships with hospital birth center management and staff including attending meetings, providing educational in-services and troubleshooting recruitment problems.
3. Schedule clients by phone that are missed during in-hospital recruiting.
4. Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
5. Handle mailing of appointment cards and PVC surveys.
6. Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
7. Work as an active member of the Durham Connects team by attending all regular staff meetings, Durham Connects planning meetings, in-service trainings, and other meetings as required.8. Complete other duties and tasks as assigned by immediate supervisor and program leadership.
9. The work week for a full-time exempt (salaried) employee is considered to be 40 hours, salaried; exempt employees do not receive overtime compensation or additional compensation beyond the established salary.10. Ability to build rapport with families quickly and "sell" the program for high participation. Friendly demeanor a must.
Minimum Requirements:
Graduation from four year college with a degree in the human services area.
Interested persons should submit application materials, including updated resume, cover letter describing interest in position, and names and contact information for required references.
Materials may be submitted electronically to Jeannine Sato at [email protected]